We offer Home Delivery & Click & Collect options across United Arab Emirates with varying rates and delivery times based on region and the type of products.
|Product Categories||Order Amount||Charges||Delivery Time*|
|OTC Medicines, Cosmetics, General Items, Small Electronics||Above AED 100||Free||Same-Day / Next – Day|
|Below AED 100||AED 10||Same-Day / Next – Day|
|Home Healthcare, Mobility Equipment, Medical Equipment/Supplies, Large Electronics **||Above AED 100||Free||3 Days|
|Below AED 100||AED 15||3 Days|
* Delivery Exceptions:
Our Delivery service standards are based on all major areas across UAE except:
Abu Dhabi: All Areas
Fujairah: All Areas
Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah: All inland exclaves & islands (e.g . Hatta, Manama, Masfout, Kalba, Madam etc.
Delivery may take up to 7 days for the cities and regions listed above. A Delivery Exception email shall be sent out as soon as your order is processed, indicating the updated delivery date.
2) Out of Stock Items:
In the rare case of out-of-stock items, we shall notify you of the delivery exception and updated delivery date. You can also request to cancel the order at this point or inquire about product alternatives if needed, a member of our team or a community pharmacist shall be glad to assist you.
**Specialty Products & Medical Equipment: Large items and specialized medical equipment such as home healthcare beds, wheelchairs, lift chairs, oxygen tanks & concentrators etc. will require a delivery appointment prior to delivery. A member of our team shall contact you after the order is placed to confirm your requirements and delivery window.
Click & Collect
We offer Click & Collect free of charge from any of our outlets in U.A.E and any FODEL pick up point. Please choose Pick-Up In Store or FODEL Pick Up option during checkout. Please wait for our Ready-To-Pickup email before proceeding to your pickup point.
|Pickup Type||Order Amount||Charges||Pickup Time*|
|Makkah Group Outlets||Above AED 100||Free||1 Hour|
|Below AED 100||Free||1 Hour|
|FODEL||Above AED 100||Free||2 Days|
|Below AED 100||AED 5||2 Days|
The Site will not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the United Arab Emirates.